Privacy Policy m77casino – Your Data Protection is Our Priority

1. Introduction & Scope of This Privacy Policy

m77casino committed to protecting the privacy of every player on our platform. This Privacy Policy has been formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles.

This Policy applies to all personal information we collect through the m77casino.run website, including during account registration, use of games, financial transactions, communications with customer support and other interactions with the platform m77casino.

We understand that as an online casino platform, we hold sensitive information — identity details, financial information and usage habits. We take this responsibility seriously and will not take any unnecessary action with your data.

2. Types of Personal Data We Collect

During the registration process and while using the platform m77casino, you may provide us with the following information:

• Identity information: Full name, date of birth, national identity card number (MyKad) or passport.
• Contact information: Email address, mobile phone number.
• Account information: Username, password (stored in encrypted form).
• Financial information: Details of the payment methods used for deposits and withdrawals — including Touch 'n Go eWallet, GrabPay, DuitNow, bank account numbers for FPX (Maybank2u, CIMB Clicks), Boost, or ShopeePay. Full card numbers are not stored on m77casino's servers.
• Verification documents: A copy of your MyKad or other supporting documents requested during the KYC (Know Your Customer) process for withdrawals above a certain threshold.

When you use the platform m77casino, our systems automatically record the following technical information:

3. How m77casino Uses Your Data

m77casino only uses your personal data for legitimate, clearly stated purposes. The following are the primary purposes for which data is used:

• Account management: To create, verify, and maintain your player account on the m77casino platform.
• Transaction processing: Processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost and ShopeePay in Malaysian Ringgit (RM).
• Legal compliance: To meet the KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements mandated by regulatory authorities.
• Platform security: Detecting and preventing fraud, money laundering, multi-accounting and activities that breach m77casino's Terms & Conditions.
• Customer support: Responding to enquiries, resolving complaints and providing technical assistance to players.
• Responsible gaming: To monitor gameplay patterns and identify players who may need responsible gaming support.
• Platform improvement: Analysing usage data to improve the user experience, technical performance and game offerings.
• Promotional communications: Sending information about m77casino's latest promotions, bonuses and offers — only to players who have given their consent to receive such communications.

4. Third-Party Data Sharing & Disclosure

m77casino does not sell, rent or share players' personal data with third parties for marketing purposes. However, there are limited situations where data may be shared with the following parties, strictly for legitimate operational purposes:

To process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost or ShopeePay, the necessary transaction information will be shared with the respective payment providers. All payment providers are bound by data confidentiality agreements and comply with strict payment security standards.

Third-party game providers operating games on the platform m77casino may receive the technical data required to operate games (such as a player ID without your full name) solely for the purposes of game fairness and technical resolution.

m77casino may be required to disclose personal information if mandated by Malaysian law, a court order or a relevant regulatory body. In such cases, we will only disclose the minimum information necessary and will notify you where permitted by law.

In cases of suspected fraud, money laundering or financial crime, m77casino reserves the right to share relevant information with law enforcement authorities or crime prevention agencies without requiring your prior consent.

5. Data Security – How We Protect Your Information

m77casino implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, use, disclosure, alteration or destruction:

• 256-bit SSL Encryption: All communications between your browser and m77casino's servers are encrypted using 256-bit SSL standards — the same standard used by financial institutions.
• Hashed passwords: Your account password is never stored in plain text — it is encrypted using a secure hashing algorithm before being saved.
• Internal access controls: Access to players' personal data within the m77casino organisation is restricted to staff with a legitimate operational need only, based on the principle of least privilege.
• 24/7 monitoring: m77casino's security systems continuously monitor platform activity to detect any threats or suspicious access.
• Regular security audits: m77casino's security infrastructure is regularly reviewed and audited by both our internal security team and independent third parties.
• Payment data segregation: Payment card or bank account details are not stored on m77casino's servers — all transactions are processed directly through licensed, secure payment gateways.

6. Cookie Policy

Platform m77casino uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The following are the types of cookies we use:

These cookies are required for the core functionality of the m77casino platform and cannot be disabled. They include session authentication cookies (to keep you logged in), security cookies (to protect against CSRF attacks) and language preference cookies.

m77casino uses anonymised analytics data to understand how players use our platform — which pages are visited most, how long the average session lasts and where players encounter technical issues. This data helps us improve the platform for a better experience for Malaysian players.

You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the platform. m77casino including the ability to log in to your account.

7. Data Retention Period

m77casino only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law.

• Active account data: Retained for as long as your account remains active on the m77casino platform.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial compliance requirements.
• Support communication records: Retained for 2 years after the last interaction for quality assurance and dispute resolution purposes.
• Security logs: Retained for 12 months for the purpose of detecting and investigating suspicious activity.
• Closed account data: Following account closure, the minimum data required for legal compliance will be retained for the period prescribed by applicable regulations, after which it will be permanently deleted or anonymised.

When data is no longer required, m77casino ensure it is securely deleted or converted into anonymised data that cannot be linked to any specific individual.

8. Your Rights Over Your Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the internal policies of m77casino, you have the following rights with regard to your personal data:

To exercise any of the above rights, contact the privacy team m77casino via email at support@m77casino.run including your account username, the type of request and the required identity verification information. We will process your request within 14 business days and keep you informed of any progress or additional information required.

9. Children's Privacy & Age Restrictions

Platform m77casino is strictly prohibited for individuals under the age of 18. We do not knowingly collect or store any personal data from minors.

If you have reason to believe that a minor has registered for or is using the platform m77casino, please contact us immediately at support@m77casino.run. We will investigate, suspend the account, and delete all associated data promptly upon verification.

m77casino uses multiple layers of controls to prevent underage registration, including date of birth verification during sign-up and a KYC verification process before large withdrawals are processed.

10. How to Contact Us for Privacy Issues

If you have any questions, concerns or complaints regarding this Privacy Policy or the way m77casino manage your personal data, please contact us through the following channels:

• Email: support@m77casino.run
• Live chat: Available at m77casino.run, 24 hours a day, 7 days a week
• Response time: We aim to respond to all privacy-related enquiries within 2 business days

For formal complaints relating to personal data protection in Malaysia, you also have the right to submit a complaint to Department of Personal Data Protection (JPDP) Malaysia if you believe your privacy rights have been violated.